Privacy Policy
Last Updated: June 2026
Introduction
Big Old House Ltd is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
Who We Are
Big Old House Ltd provides public relations, communications, marketing and copywriting services.
For the purposes of UK data protection law, Big Old House Ltd is the data controller responsible for the personal information collected through this website.
Information We Collect
We may collect and process the following information:
-
Name
-
Email address
-
Telephone number
-
Company name
-
Information you provide when completing our contact form
-
Information contained in emails or other correspondence sent to us
We may also collect anonymous technical information, including:
-
IP address
-
Browser type
-
Device information
-
Pages visited
-
Time spent on the website
This information helps us improve the performance and usability of our website.
How We Use Your Information
We use your information to:
-
Respond to enquiries
-
Provide information about our services
-
Deliver services you have requested
-
Manage client relationships
-
Improve our website and user experience
-
Meet legal and regulatory obligations
We will only use your personal information where we have a lawful basis to do so.
Marketing Communications
We will only send marketing communications where you have requested information from us, are an existing client, or have otherwise consented to receive marketing communications.
You can unsubscribe or opt out at any time.
Analytics and Cookies
We may use website analytics services, such as Google Analytics, to understand how visitors use our website.
For more information, please see our Cookie Policy.
Sharing Your Information
We do not sell, rent or trade personal information.
We may share information with trusted third-party service providers where necessary to operate our business, including:
-
Website hosting providers
-
Email service providers
-
Analytics providers
-
Professional advisers
Any third parties are required to keep your information secure and confidential.
Data Retention
We only keep personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements.
Your Rights
Under UK data protection law, you have the right to:
-
Access your personal information
-
Request correction of inaccurate information
-
Request deletion of your information
-
Restrict or object to processing
-
Request transfer of your information where applicable
-
Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no method of internet transmission is completely secure and we cannot guarantee absolute security.
Third-Party Websites
This website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon posting.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Big Old House Ltd
Email: hell0@bigoldhouse.com
Website: www.bigoldhouse.com
Complaints
If you are unhappy with how we handle your personal information, you have the right to complain to the UK Information Commissioner’s Office (ICO):